These General Terms and Conditions of Business govern the services, rights and obligations between Customer (hereinafter “CUSTOMER”) and Amazing Holidays Maldives Pvt Ltd, Hiyaavahi Felidhoo, Vaavu Atoll 10030, Republic of Maldives (hereinafter AHM).
This Website is provided only to assist customer in making reservations, confirming bookings, checking on our availabilities.
- Subject of the contract:
- AHM has taken due care responsibility to verify and check all information on our websites as at the time of compilation, however, as this information is supplied by the relevant accommodation & tour/cruise operators in our brochures, it accepts no responsibility for any inaccuracy or mis-description contained in the publications.
- Without variation of any/all the terms, conditions and notices set forth below is offered to CUSTOMER conditionally upon approval. Therefore by accessing or using the website in any manner, CUSTOMER agree to be assured of the following agreement. If CUSTOMER is accessing or using please make sure to read the agreement thoroughly.
- Without any prior notice AHM reserves the right at anytime to modify the agreement at our sole discretion and the continuation of your access to this website indicates your acceptance of the latest updated agreement.
- AMH acts as a seller of package of resort accommodations / guest house accomodations / safari tours in the Maldives. AMH intends to sell tours to the CUSTOMER; the CUSTOMER intends to book tours using the web page. The CUSTOMER is aware that all tours offered are organized and carried out by AMH.
- Sales of services as contained in our publications are made by AHM only as agent for the person, business or company providing the services. The standards of accommodation and other services chosen are based on various factors, which are generally accepted as indicative of a certain class.
- It is essential that you check with u for any changes or variations to the information shown on our web sites. This will allow us to advise you, or your agent, of any such changes that we are aware of either before you book your holiday, or prior to your departure.
- Terms of payment:
2.1. A down payment of 30% of the total price becomes due immediately when reservation is confirmed. The remainder of the amount is due at the latest 60 days before commencement of the trip. If the booking is made within the 60 day deadline before the start of the trip, the entire price of the trip is due immediately after receipt of the written travel confirmation. If the entire amount has not yet been paid in full when travel commences, AMH reserves the right to prevent the CUSTOMER from commencing the trip or to demand the outstanding residual payments locally.
2.2. In order to make a payment you must possess a valid credit or debit card issued by a bank acceptable to AMH. AMH retains the right to refuse any request made by CUSTOMER. When making a payment CUSTOMER undertake that all details provide are true and accurate, that the CUSTOMER are an authorized user of the credit or debit card used to make the payment and that there are sufficient funds to cover the payment.
2.3. Payments shall be made through a linked payment gateway and will be processed directly by the Bank of Maldives Plc (the “Bank”) using Secure Socket Layer (SSL) technology. AHM will not have access to your credit or debit card details.
2.4. Upon receiving CUSTOMER order the Bank will carry out a standard pre-authorization check on the payment card to ensure that there are sufficient funds to fulfill the transaction. When CUSTOMER completes the online payment, funds will be deducted from the credit or debit card in the selected currency.
2.5. It is the cardholder’s responsibility to retain copies of transaction records and Website policies and rules.
- Booking process / conclusion of contract
3.1. Bookings and reservations can be made in writing, by e-mail or any messaging applications (such as Whatsapp, Viber, FB Messanger and Wechat) or verbally/by telephone and on one of the AHM web pages. However, a legally valid contract does not come into effect between the CUSTOMER and AHM until AHM has issued a corresponding booking confirmation and the necessary down payment / total payment pursuant to Point 2. of these General Terms and Conditions of Business has been made by the CUSTOMER.
4.1.1.If the CUSTOMER withdraws from the travel contract before the start of travel or if he or she does not appear at the start of travel, the flat-rate cancellation conditions are as below. These conditions are published in the booking documents or on the website.
• Cancellation after confirmed reservation 30% of the confirmation invoice will be charged.
• Cancellation within 90-60 days 50% of the confirmation invoice will be charged.
• Cancellation within 60-0 days or last minute 100% of the invoice will be charged.
4.1.2. Bookings over Festive Season (Christmas, New Year Eve, etc.) require a non-refundable deposit.
4.2.1. Flights such as seaplane and domestic flight among Maldives booked on this website are governed by the terms and conditions of the airfare you purchased and are determined by the Airline (not AHM).
4.2.2. In most cases, airfares are fully non-refundable and non-transferable.
4.2.3. Airline charges or part or full cancellation fees may apply to your particular airfare.
4.2.4. A Travel Consultant will help you wherever possible within these terms and conditions.
- Travel Destination
5.1. AHM trips include travelling various destinations within Maldives. AHM urges you to acquire all information regarding the trip
6.1. AHM does not accept responsibility for any charge in prices or variation of services as shown and all services and prices are subject to change without notice. (Eg: fuel prices, taxes, exchange rate, availability, terms and conditions, etc.)
6.2. AHM does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those service providers in connections with your convention pursuant to a contract between them and yourselves and over whom we have no direct control. We do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action.
7.1. The CUSTOMER who makes a booking for himself/herself or for third parties is deemed to be the client and in the lack of any declaration otherwise assumes the obligations from the issuing of the contract towards AHM (payments, cancelation etc.).
- Travel conditions
8.1. It is deemed to be known that for travel abroad a valid passport is generally necessary that must be valid for 6 months beyond the date of departure. As a fundamental principle, the CUSTOMER is responsible himself/herself for complying with valid travel regulations and must obtain information from the relevant authority with regard to the validity of his/her passport. Reference is explicitly made to the fact that the import of drugs, alcohol, pornography, as well as of religious materials, is punished unusually severely in the Maldives. In addition, it is pointed out that the export of maritime animals, shells and corals is subject to strict checks and penalties.
- Liability Disclaimer
9.1. All the information, software, products, and services published on this web site may include in accuracies or typographical errors or may need to be updated. Changes are occasionally added to the information herein. AHM may make improvements and / or changes in this web site at any time. AHM makes no representations about the suitability of the information, software, products and services contained on this website, provided ‘as is’ without warranty of any kind. AHM hereby revokes all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and no infringement.
9.2. AHM will not be accountable for any direct, indirect, punitive, incidental, special, or sequential damages arising out of or in any way connected with the use of this web site or with the delay or inability to use this web site, or for any information, software, products, and services obtained through this web.
- Protecting Your Security
11.1. To certify that CUSTOMER’S belonging (Visa, AMEX and Master) card is not being used without CUSTOMER’S compliance, AHM may justify your name, address and contact number supplied by you during the booking process against appropriate third party databases. All information provided by CUSTOMER to AHM is securely processed in strict accordance with the Data Protection.
- Site Usage and Product / Service Purchase
12.1. Be responsible for any booking made by person under your direction or control. Also be assured that all the information shared by the CUSTOMER or on behalf, or by family members in using this site is true and confidential. Without restriction any false or fraud reservation of demand is illegal. Our travel reservation services/ facilities in this site is only to make genuine reservations, misusing of our site will result in you being denied access.
13.1. Approval of our terms and conditions CUSTOMER IS permitting AHM to communicate to you in the form of messages, email, Whatsapp, Viber, FB messanger, Wechat, phone call or any other instant communication method. All those communication will be protectively saved for customer service or later use.
- ILLEGAL OR PROHIBITED USE
14.1. As a condition of use, CUSTOMER guarantees AHM that there will be no misuse of our website, data scrapping, numerous scans or screen scrapping. If AHM find of any, actions will be taken and we have the authority to terminate from our website.
- COPYRIGHT AND TRADEMARK NOTICES
15.1. Amazing Holidays Maldives Pvt Ltd have the ownership of the copyright of all material displayed on this website. Anyone accessing this website may view and print material from this website for information purposes only. Any copyright material of this website is strictly restricted to non-commercial use only and must include this copyright notice.
16.1. All notifications and declarations of the CUSTOMER that relate to the contractual relationship must be done in writing by post, fax or e-mail.
- MUTUAL ACCEPTANCE
17.1. Through the conclusion of reservations, bookings and payments and/or acceptance of travel documents, both AHM and the CUSTOMER declare these General Terms and Conditions of Business to be the only valid contractual provision.
18. SEVERABILITY CLAUSE
18.1. If one of the clauses in this contract should be invalid, this shall not affect the validity of the agreements as a whole. The invalid clause is then agreed to be replaced by a clause that comes as close as possible commercially to the invalid clause in a legally valid manner.
- PLACE OF JURISDICTION
19.1. In the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Maldivian courts.